ADEGO Privacy Policy

Last updated: November 21, 2026

1. Introduction

ADEGO ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have, when you use the ADEGO mobile application and website (adego.app).

2. Information We Collect

2.1 Information You Provide

• Name, email address, and phone number when you create an account
• Delivery and pickup addresses
• Payment information (processed securely through our payment partners; ADEGO does not store your full card or mobile money details directly)
• Communications with our support team

2.2 Information Collected Automatically

• Device information (type, operating system)
• App usage data (features used, order history)
• Location data, when you use location-based features such as order tracking or address selection

2.3 Information from Third Parties

If you sign in using Google or Apple, we receive basic profile information (name and email) as permitted by those services.

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Process and fulfill your orders and subscriptions
• Facilitate communication between you, our support team, and delivery riders
• Send order updates, delivery confirmations, and photo proof of delivery
• Improve our Service and troubleshoot issues
• Comply with legal obligations

4. How We Share Your Information

• With delivery riders: Your delivery address and contact information are shared with the rider assigned to your order, solely for the purpose of completing that delivery.
• With payment processors: To securely process payments, we share necessary transaction details with our payment partners.
• With family members (Diaspora subscriptions): If you subscribe to a care package for a family member in Cameroon, their delivery address and relevant contact details are used solely to fulfill your subscription.
• We do not sell your personal information to third parties.
• Legal requirements: We may disclose information if required by law or to protect the safety of our users, riders, or the public.

5. Data Storage and Security

Your information is stored on secure servers. We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You may:

• Access and update your account information at any time through the app
• Request deletion of your account and associated personal data (subject to any legal retention requirements)
• Contact us with questions or concerns about how your data is used

To exercise these rights, please contact us via WhatsApp through the app or reach out to our support team.

7. Data Retention

We retain your personal information for as long as your account is active, or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Once your account is deleted, we will remove or anonymize your personal information within a reasonable timeframe, except where retention is required by law.

8. Children's Privacy

ADEGO is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

9. International Data (Diaspora Customers)

If you are subscribing to a diaspora care package from outside Cameroon, your information may be processed and stored on servers located in different countries. By using our Service, you consent to this transfer and processing, which is necessary to provide the Service to you.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email. Continued use of the Service after changes take effect constitutes your acceptance of the updated Policy.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us via WhatsApp through the app, or reach out to our support team directly.